How to cancel a customer's subscription

In this article, you will learn how to manually cancel a customer's subscription.

Go to Sales and click Subscriptions (2).

In the search field, enter the subscriber's email address (2), then click Filter (3).

Finally, click the three dots next to the subscription you wish to end, then select Cancel subscription (4).

When unsubscribing, there are two options:

1) Unsubscribe when the subscription period ends: this option will cancel access to the resources listed on the payment page on the date the customer is scheduled to pay for their subscription (5).

For example, if the customer subscribed on January 1st, and you cancel their subscription on January 15th, their access will end on February 1st.

2) Cancel now: This option will cancel access to the resources listed on the payment page immediately (6).

For example, if the customer subscribed on January 1st, and you cancel their subscription on January 15th, they will lose their access on the same day (January 15th).