How to refund a customer

This article will teach you how to refund a customer from your systeme.io account.

What you'll need:

a systeme.io account
at least one transaction

You can refund any of your customers' transactions from your systeme.io account.

The refund conditions depend on your payment gateways. For example, in order to make a refund, you must have the amount available in your balance.

To refund a customer, go to "Sales" (number 1 in the image) , and then to "Transactions" (number 2 in the image).

Once on the transactions page, you will instantly find all the transactions that have been made from the sale of your products and courses.

In the "Filter by" section to the left, you can refine your search if you want to find a specific sale.

You can search a transaction by using the customer's email address, selecting a price plan they chose, or by defining a time period. Click on "Filter" to see the results (number 3 in the image).

Once the transaction is displayed, click on the 3 dots and then on "Refund". Confirm the refund and that's it!

Once the refund is made, an invoice will appear showing a negative amount. You can send this invoice to your customers as proof of refund.

FAQs:

Question: Is it possible to partially refund a customer?
Answer: Unfortunately, it is not possible to partially refund a transaction from systeme.io.

Question: Is it possible to refund a systeme.io transaction through my own bank account?
Answer: Yes, it is possible.

Question: Will refunding a customer from my bank account and directly from systeme.io make a double refund?
Answer: No, it does not make a double refund.