How to resolve the CAA error when connecting your domain

This article explains how to fix the CAA error when connecting your root domain to systeme.io.

What you'll need:

• A systeme.io account

• A domain name with the CAA error

When trying to integrate a domain root with your systeme.io account, you may get this error message "CAA error"

This means that the integration of your domain name cannot be carried out because systeme.io could not generate an SSL certificate. The problem lies in your DNS - CAA record.

Steps to fix the issue:

1. Go to Settings > Custom domains in systeme.io and remove the domain that is showing the error.

2. Add the following 8 CAA records to your domain's DNS settings (via your registrar or hosting provider):

1. issue "amazon.com"

2. issue "amazontrust.com"

3. issue "awstrust.com"

4. issue "amazonaws.com"

5. issuewild "amazon.com"

6. issuewild "amazontrust.com"

7. issuewild "awstrust.com"

8. issuewild "amazonaws.com"

Example:

Use the values in the table below to configure your CAA records. Replace yourdomain.com with your actual root domain.

For more information, please refer to this AWS documentation: https://docs.aws.amazon.com/acm/latest/userguide/setup-caa.html

After adding the records, verify the propagation using DNS Checker. Search for your domain name and select CAA as the record type.

3. Reconnect your domain by following the steps in this article: How to integrate your domain root into systeme.io.

Important:

If you use Cloudflare, follow these steps to add the records:

• To add an "issue" record, set the Tag to Only allow specific hostnames.

• To add an "issuewild" record, set the Tag to Only allow wildcards.