Affiliate link tracking problem
We sometimes receive questions about affiliate commissions that have not been assigned to the right person.
- The tracking works perfectly, and this is due to the client's misunderstanding.
Reminder: The systeme.io affiliate program assigns the affiliate at the moment the customer registers with an affiliate link. From that moment, the affiliation is fixed and will not change, even if the customer later clicks on another affiliate link.
The only exception for another affiliate to be credited is if the customer buys a new plan using the affiliate link of one of our payment pages that belongs to that affiliate.
Someone clicks on the link of Affiliate A and signs up for a free account at systeme.io. Three weeks later, that person subscribes to a paid plan directly through their systeme.io dashboard.
Result: Affiliate A will be credited with the sale because the affiliation was locked in when the account was created.
Later, Affiliate B sends their affiliate link of one of our payment pages to that same customer, and the latter clicks it and makes a purchase.
Result: Affiliate B will receive the commission from the sale, even though the contact initially used another affiliate's link to sign up for the free plan. That's because the customer used Affiliate B’s link to one of our payment pages.
How our system ensures fairness
Our affiliate program is designed to reward affiliates at two key moments: referring a new user and closing a sale. This ensures everyone's efforts are valued.
- Protecting the first referral: The affiliate who first refers a customer for a free account is "locked in". They will automatically receive commissions for any plans the customer buys later from within their dashboard. This protects your initial hard work.
- Rewarding the sale: You can still earn a commission even if a customer was first referred by someone else. If they purchase a plan using your affiliate link to a payment page, you get the commission for that specific sale. This rewards your effort in converting a lead into a paying customer.
The bottom line:
To ensure you're credited, make sure your lead either signs up for their account or purchases their plan through your unique affiliate link.