Why aren't my PayPal payment transactions appearing? | systeme.io Help Center

Why aren't my PayPal payment transactions appearing?

In this article, you will learn why PayPal payments might not appear in your systeme.io account.

What you will need:

A systeme.io account
A PayPal account connected to systeme.io (How to connect your PayPal account to systeme.io)

When a customer makes a PayPal payment, and it doesn't reflect in your systeme.io transaction list, the first step is to confirm the proper configuration of the IPN (Instant Payment Notification) settings in your PayPal account. These settings inform systeme.io about the success or failure of a payment.

Even if you have configured your IPN parameters, PayPal may take up to 72 hours to confirm a payment. It's normal for the transaction not to appear immediately in your systeme.io account.

Note: Occasionally, PayPal fails to send the webhook to systeme.io. This prevents the transaction from displaying on the systeme.io platform, even if your IPN settings are configured correctly.

To resolve this and generate your customers' invoices, you must manually resend the webhooks to systeme.io for the specific payments in your PayPal account. To learn how to resend IPN messages manually, check out this PayPal article.

Following this step, the transaction and corresponding invoice will be generated. If you need any more help, we recommend contacting PayPal support.

Note: This issue typically does not occur for single payments, as webhooks are not required for their display. However, for payment plans and subscriptions, systeme.io requires the webhook from PayPal to process the request and automatically generate the invoice.

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Last updated on December 17, 2025