Why aren't my PayPal payment transactions appearing?

In this article, you will learn why PayPal payments might not appear in your systeme.io account. 

What you will need:

When a customer makes a PayPal payment, and it doesn't reflect in your systeme.io transaction list, the first step is to confirm the proper configuration of the IPN (Instant Payment Notification) settings in your PayPal account. These settings inform systeme.io about the success or failure of a payment.

Even if you have configured your IPN parameters, PayPal may take up to 72 hours to confirm a payment. It's normal for the transaction not to appear immediately in your systeme.io account.

It's worth noting that occasionally PayPal may not send a webhook to systeme.io for reasons unknown to us. This can prevent transactions from being displayed on the systeme.io platform, even if the client's IPN settings are correctly configured.

In such cases, to rectify the situation and access your customers' invoices, you need to manually resend the webhooks to systeme.io from the payments shown in your PayPal account. To learn how to manually resend IPN messages, refer to the following PayPal article on this topic.

Following this step, the transaction and corresponding invoice will be generated. For further assistance, we recommend reaching out to PayPal support.


Note: This issue typically does not occur for single payments, as webhooks are not required for their display. However, for payment plans and subscriptions, it's necessary to receive the webhook from PayPal to execute the request, ensuring the automatic generation of the invoice.
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