What happens when my account gets restricted

In this article, you will learn about the systeme.io restriction process, and what happens to your account when it gets restricted.

Each systeme.io plan has a limited number of contacts that can be managed by the user. To see the features offered for each systeme.io subscription plan, click here.

Why would my account be restricted?

The account can be restricted in two situations:

1. Exceeding the subscription plan's contact limit:

Freemium Plan: 2,000 contacts
Startup Plan: 5,000 contacts
Webinar Plan: 10, 000 contacts
Unlimited Plan: Unlimited contacts

If these limits are exceeded, the account will be restricted.

2. Exceeding the limits of the options offered:

This occurs in the case where:

The user cancels his subscription to switch to the freemium plan
The user switches from a higher subscription to a lower subscription

You can see your current subscription and the limits of the options offered by going to your "Profile picture" >> "Settings" >> "My plan".

We highly recommend that you prevent account restriction as soon as possible so that you don't lose out on any new leads or sales. Make sure to keep an eye on the size of your contact list and follow the steps below when necessary.

The pre-restriction process:

When a user exceeds their plan's limits, we initiate a pre-restriction process to warn them that unless they reduce the content of their account by deleting the excess items, their account will be restricted at the end of the pre-restriction process:

First, we'll send three warning emails to the user — one per day.
Additionally, an alert will be displayed on the systeme.io dashboard:

The pre-restriction period will provide you with enough time to prevent the restriction process, which can be done in 2 ways:

1. By upgrading your systeme.io subscription to a higher plan: In this case, you will get a higher contact limit, and more features available. To view our pricing plans, click here.

If you can't find the right subscription that suits your needs, contact support here.

2. Removing extra items:

In case of exceeding the limits of the available options: To easily identify excess items and proceed with their removal, go to profile picture >> settings >> my plan, where they will be displayed in red in the subscription summary table.
In case of exceeding the limit of contacts: In this case, you must proceed to clean your email list, as explained in this article. However, if you do not have any inactive contacts, you can always delete contacts using other criteria by following the instructions in this article.

The restriction process:

On the fourth day, unless the necessary steps have been taken, the restriction process will automatically be activated.

There are two situations, depending on your plan:

Freemium plan:

We send a final warning email to the user, informing them that their account is restricted
An alert is displayed on the systeme.io dashboard

Once your account has been restricted, some features on your account will be disabled:

Opt-ins and payments will no longer work
Newsletters can no longer be created
Scheduled newsletters are not sent
Importing of contacts will be forbidden

Paid plan:

Our system will automatically upgrade your plan to the next higher plan when you exceed the limits of the plan you have subscribed to. This upgrade is necessary to ensure continuity of service. If this automatic upgrade occurs, and you wish to return to your original plan, please first delete any excess content, then contact the customer support.

Note: Although content is not automatically deleted if your account is restricted, it may be deleted if you don't log in or do anything on your account for 6 months.