What to do with contacts with "Bounced" status
If there was an error while sending a contact an email, that contact will be assigned a "Bounced" status in your contact list.
Bounced contacts can easily be identified by the small "Stop" icon displayed beside them.
You can also search for bounced contacts in your list by using the "Contact Status" filter (number 1 in the image).
When you click on the "Stop" icon you can get an overview of why the contact is mentioned as bounced (number 2 in the image).
It's important to note that the more errors you make when sending emails, the more likely you are to have problems with deliverability.
(This is when your emails arrive as spam or even don't arrive at all in the intended inbox)
For this reason, contacts with "Bounced" status in systeme.io will automatically no longer receive emails (to preserve your deliverability).
The solution: From time to time check the list of all your contacts in "Bounced" status and delete them from your active contact list.
Note: If a contact flags one of your emails as spam, it will automatically changed to "Bounced" status in systeme.io.
Unless you are sure that it is a mistake on their part, we strongly advise you to contact us so that we can reactivate this contact and remove him from your bounced contact list.
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