How to authenticate your custom domain name
In this article, you will learn how to authenticate your domain name.
You will need:
- a systeme.io account
- a domain name address
Scenario 1: You send emails with systeme.io
Step #1: In your systeme.io account
First, go to the Menu (below your profile picture) and click on "Settings" (number 1 in the image). In the settings menu, click "Emails" (number 2 in the image).
Go to the "Domains" section, then click on "Click here to authenticate your domain and display its information in your email header, which will help improve your email delivery rates" (number 3 in the image).
In the popup that appears, enter your domain name (without the three "www.").
Next, click on "Continue" to generate the three CNAME records to be integrated into the DNS parameters of the site hosting your domain name (numbers 4 and 5 in the image).
In this example, we entered lancervotrebusiness.xyz to generate the three CNAMEs.
The list of the three CNAMEs will then be displayed in a table in addition to a DMARC record that must be entered for your domain to be authenticated. To learn more about how to add a DMARC record, click here.
IMPORTANT:
1) Authentication of a domain name is mandatory to send emails from systeme.io.
2) The domain name you want to authenticate must redirect to a working site (i.e. when you click on it, you'll be redirected to a working page, rather than an error page, otherwise the receiving servers may block your emails).
Example: The site lancervotrebusiness.xyz must be functional, otherwise when you send emails with the email address of this domain name, your contacts may not receive your emails due to server blocking.
3) It is not possible to authenticate a domain name from a personal email address provider such as Gmail, Yahoo, Protonmail... etc. Only custom domains can be authenticated.
Step #2: In your domain name account
Please add the CNAME records that were given to you to your platform.
Edit the DNS zone of your domain name with your domain provider.
PS: If you encounter any difficulties, please contact your host's support team for guidance.
In this article, we will be using OVH as an example:
If you are using OVH, you can log in to your account here.
1. After you are logged in, click on your domain name (number 1 in the image).
2. Click on "ZONE DNS" then click on "Add an entry" (numbers 2 and 3 in the image).
3. Choose "CNAME" and click "NEXT" (numbers 4 and 5 in the image).
Next, you will be prompted to complete some forms.
4. Return to the list of CNAMEs records you have on your systeme.io account.
5. In the "Subdomain" field, enter what is written in "NAME".
However, do NOT enter entire line, only enter the numbers and letters that are next to your domain name.
In our example, this would be "si413738".
6. Copy the entire line from the "VALUE" column, paste it in "TARGET", and add a period at the end of the line.
In our example, this would be "inbound.systeme.io."
If the team has given you 3 CNAME records, you must do the operation 3 times. Once for each record provided.
Here's how each line to add to your host's DNS zone will look (these values are always examples) :
Name : si413738 (number 6 in the image) Value (target) : inbound.systeme.io. (number 7 in the image)
Name : systemeio1._domainkey Value (target) : key1.systeme.io.
Name : systemeio2._domainkey Value (target) : key2.systeme.io.
7. Click on "Next" (number 8 in the image)
Then click on "Confirm" (number 9 in the image).
8. Use the following site to check whether your CNAMEs are correctly configured: DNS checker.
9. Once you have finished completing the three CNAMEs records, contact the systeme.io support team again, so they can check your domain name.
Scenario 2: You send emails using your own SendGrid account
If you use your own SendGrid account to send emails and do not use the systeme.io autoresponder, we recommend that you contact SendGrid support for instructions on how to authenticate your domain name to improve the deliverability of your emails.
Related help pages :