How to automatically send an email with a file after a sale

In this article, we will see how to send an email containing a file to your customer after making a sale.

What you will need :
  • a account
  • a sales funnel with a payment page
  • the file you want to send
1. Create an automation rule:

Navigate to your sales funnel's "Payment page" (number 1 in the image), click on the "Automation Rules" tab (number 2 in the image), and click on "Add rule" (number 3 in the image).

On the "Add trigger" popup that appears, choose the "New sale" trigger to enable the sending of the email with the file. (number 4 in the image).

After clicking on the specified trigger, the following buttons will appear:
  • Add action - to specify which action to perform after a purchase
  • Save rule - to save the rule
  • Back - to go back to the automation rules page
Click on the "Add action" button (number 5 in the image) to display a list of available actions.

Click here to see how the automation rules work.
On the "Add action" popup that appears, choose the "Send email" action (number 6 in the image).

Note: Optionally, add the "Add a tag" action to categorize your contacts. Click here to learn how to create a tag.
2. Create an email and attach your file:
After adding the actions, click on the "+" icon to create the email, then on the pencil icon to modify it (number 7 in the image).

In the "Create email message" popup that appears, add the subject, the content of your email, and your file. 

To add the file, click on the "Add an attachment" button and then choose a file (number 8 in the image).

Note: To improve email deliverability, we restrict the size of file attachments to 5MB. If your file is larger than 5MB, you will need to compress it before adding it.
After the email is completed and the file has been added, scroll down past the "Available personalization substitutes" section and click "Save" (number 9 in the image).

After saving the email, save the rule by clicking on "Save rule" (number 10 in the image).

3. Testing the email automation

We advise you to make a test purchase through your payment page to confirm that everything is working properly.

If you encounter issues, such as your email not being sent or your file not being accepted, contact support by clicking here.

To learn how to make a test purchase, refer to the following article: how to make a test purchase

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.