Having an issue with your order? Here's how to resolve it without opening a dispute

Before opening a dispute, please read this carefully.

Have you encountered an issue with your order, subscription, or payment?

Before opening a dispute with PayPal or your bank, please note that doing so can lead to additional delays, sometimes several days.

In over 99% of cases, our support team can resolve the issue quickly and without any complicated procedures.

We're here to help right away and will do everything we can to provide a clear, tailored, and fast solution.

Below are the most common issues and the simple steps to resolve them:

1. I haven’t received my access:

No worries! This can happen if the email address entered was incorrect or if our message landed in your spam folder.

Please check your spam or promotions folder in your inbox.

Still can’t find it? No problem, just contact us [here] and include the email address you used for the purchase.

2. I was charged but received nothing:

Rest assured, your payment was successfully processed.

A technical issue may have prevented the automatic email from being sent, or you may have used a different email address.

Please send us the following information:

The email address used for the purchase
Full name used
Payment date
Product name
The last 4 digits of the card used, or your PayPal transaction ID and associated email (if you paid via PayPal)

3. I want a refund:

Refund requests are reviewed on a case-by-case basis.

Our Terms and conditions (Article 3 - Terms and Conditions) specify that subscriptions are non-refundable, but we are open to special circumstances.

4. I want to cancel my subscription:

You can cancel your subscription at any time directly from your account settings.

To do so:

Go to your settings → “Manage My Subscriptions” → “Cancel”

Prefer that we handle it for you?

Just write to us here. Our team is available 7 days a week to help.

Common Cases:

a. The product does not meet my expectations:

We’re sorry to hear that. Your feedback matters to us.

There might be an alternative, update, or personalized solution we can offer before proceeding with a cancellation. Talk to us here.

b. I’m waiting for a refund, but nothing has been credited:

Did you cancel your subscription?
Refunds can take 5 to 10 business days, depending on your bank or payment method.
If this timeframe has passed, contact us here so we can investigate.
Unsure about the status of your subscription?
Log in to your account → Go to your settings → “Manage My Subscriptions” → “Cancel”
If your subscription is still active, reach out to us. We’ll provide all the necessary information and help you finalize the cancellation quickly.

c. My subscription was cancelled, but I was still charged:

This can happen if the cancellation wasn’t properly recorded or occurred after the renewal date.

Please provide us with:

The cancellation date
The email address used
Any supporting evidence of your cancellation

Contact our support here, and we’ll rectify the situation after verification.

Have a suggestion or improvement idea?

We’d love to hear it! Share it directly on our official roadmap.

Related Help Pages: